Last updated: 07/01/2026

These Terms of Use govern your access to and use of our website, mobile applications, and related services. By accessing or using the platform, you agree to be bound by these Terms of Use. If you do not agree, you must not use the platform.

1. Definitions

For the purposes of these Terms:

• "Platform" refers to our website, mobile applications, and related services.
• "User" refers to any individual who accesses or uses the platform.
• "Services" refers to crypto to fiat, fiat to crypto, and related features offered through the platform.
• "Crypto" refers to supported digital assets.
• "Fiat" refers to government issued currency supported on the platform.
• "We", "us", and "our" refer to the platform operator.

2. Eligibility

You must meet the minimum legal age required in your jurisdiction to use the platform.

By using the platform, you represent that:

• You have the legal capacity to enter into binding agreements
• You are not prohibited by law from using the services
• You will comply with all applicable laws and regulations

3. Account Registration

To access certain services, you must create an account.

You agree to:

• Provide accurate, complete, and up to date information
• Keep your login credentials confidential
• Notify us immediately of any unauthorized access or security breach

You are responsible for all activities conducted through your account.

4. Identity Verification and Compliance

Use of the platform is subject to identity verification and compliance checks.

You agree to:

• Provide valid and accurate identity information
• Cooperate with KYC, AML, and fraud prevention processes
• Update your information when it changes

We may restrict, suspend, or terminate access to services if verification requirements are not met.

5. Nature of the Services

The platform facilitates crypto to fiat and fiat to crypto transactions.

Important disclosures:

• We do not custody or hold user crypto or fiat funds
• Crypto deposits trigger conversion and payout workflows
• Fiat to crypto purchases are fulfilled after payment confirmation
• All transactions are subject to applicable rates, thresholds, and compliance checks

The platform acts as a facilitator and not as a bank, exchange, or wallet provider.

6. Rates, Thresholds, and Pricing

Conversion rates are determined by internal pricing mechanisms and may include different tiers such as regular and premium rates.

You acknowledge that:

• Rates are shown before transaction confirmation
• Thresholds may apply for rate eligibility and payout methods
• Rates are locked at the time of transaction valuation
• Completed transactions are final once processed, subject to applicable laws.

7. Bank Accounts and Payouts

Users may add and manage bank accounts subject to platform limits.

You agree that:

• Payouts are sent only to your designated primary bank account
• You are responsible for providing accurate bank details
• Failed payouts due to incorrect information may result in delays
• We are not responsible for delays caused by banks or third party payment providers.

8. Transaction Processing and Status

Transactions may pass through multiple statuses including pending, processing, completed, rejected, or failed.

Processing times may vary due to:

• Blockchain network conditions
• Compliance reviews
• Payment gateway availability
• Manual review requirements

We do not guarantee instant processing in all cases.

9. Risk Disclosure

You acknowledge and accept that:

• Crypto prices are volatile
• Blockchain transactions are irreversible
• Network congestion may delay confirmations
• Regulatory changes may affect service availability

You use the platform at your own risk.

10. Prohibited Activities

You agree not to:

• Use the platform for illegal activities
• Provide false or misleading information
• Attempt to bypass security or compliance controls
• Use the platform to launder funds or finance unlawful activities
• Interfere with platform operations or other users

Violation of these rules may result in account suspension or termination.

11. Suspension and Termination

We reserve the right to:

• Suspend or restrict access to services
• Delay or reject transactions
• Terminate accounts in cases of fraud, abuse, or legal requirements

Where possible, we will notify users of significant actions affecting their accounts.

12. Intellectual Property

All content, trademarks, logos, and software associated with the platform are owned by or licensed to us.

You may not copy, modify, distribute, or reverse engineer any part of the platform without prior authorization.

13. Privacy and Data Protection

Your use of the platform is subject to our Privacy Policy and NDPR Compliance Appendix.

By using the platform, you consent to the collection and processing of personal data as described in those documents.

14. Third Party Services

The platform may rely on third party providers for services such as identity verification, payments, notifications, and analytics.

We are not responsible for the independent actions or failures of third party providers, except as required by law.

15. Limitation of Liability

To the extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for losses caused by market volatility or blockchain failures
• Our liability is limited to the extent required by applicable law

Nothing in these Terms limits liability where such limitation is prohibited by law.

16. Indemnification

You agree to indemnify and hold us harmless from claims, damages, or losses arising from:

• Your misuse of the platform
• Violation of these Terms
• Violation of applicable laws or third party rights

17. Changes to the Services or Terms

We may update these Terms from time to time.

Updated Terms will be made available on the platform. Continued use of the services after updates constitutes acceptance of the revised Terms.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws applicable in the jurisdiction where the platform operates, subject to conflict of law principles.

Disputes should be resolved through good faith discussions where possible before pursuing legal remedies.

19. Contact and Support

For questions or concerns about these Terms or the services, users may contact us through the official support channels available on the platform.